Collecting data

Ter Steege B.V. can obtain information from you in the following ways:

• directly from you: for example, by entering into an agreement with us, if you contact us by email, telephone or in writing, or by subscribing to our newsletter or if you use the webshop;
• via our own website or that of our brands: we collect various data via the website for purposes including the performance, improvement and registration of our services. This includes the use of cookies, IP address, location data and information about the use of our website and digital newsletters. We may combine your personal data to learn more about you. If you do not want this, you can always let us know and we will block the IP address in our systems. Of course, we will respect your privacy at all times.

The personal data you provide to us or that we receive from third parties may include the following: your name, your position, company name, e-mail address, your telephone number, the document number of your identification, account information, company address, your gender, your date of birth, the data you provided in your communication with us, any updates to the aforementioned data provided to us.

• Use of the data

We, or third parties acting on our behalf, collect, use and store the aforementioned personal data for the following reasons: visits to our website or the website of our brands, receipt and delivery of goods, for internal commercial reasons (legitimate interest), in the context of protection against fraud and reduction of credit risk.

Internal purposes

For internal business reporting, business administration, ensuring sufficient insurance for our activities, ensuring the safety of business facilities, research and development, and to identify and implement opportunities for business efficiency.

Marketing

We would like to occasionally send you certain marketing communications, including electronic marketing communications, to existing customers. We do this from a marketing and business development perspective.

However, we will always ask for your consent for direct marketing communications where we are legally required to do so.

If you no longer want to receive marketing communications, you can always contact us by email at info@tersteege.nl or by calling 0548 – 535 020 during office hours. We will then stop the marketing communications.

• Cookies
• Our website and those of our brands use cookies. These are small files that we place on your device when you use our website. We use these cookies to offer you a better customised experience in the future by understanding and remembering your specific preferences for using the website.

When placing the cookies, we store the following data:

• The visitor’s IP address;
• The date and time of the visit;
• The URL of the referring site (the site the visitor came from);
• Pages visited on our website;
• Information about the browser used (type and version, operating system, etc.).

You can disable cookies via your browser. However, if you use your browser settings to block all cookies (including essential cookies), you may not have access to all or part of the website or you may not be able to use all the features that our website offers.

• Provision to other companies or institutions
• We do not simply pass on your personal data to other companies or organisations, with the exception of Google, Facebook, YouTube, Pinterest, Instagram and if we are legally obliged to do so (for example, if we suspect a crime, we will pass on your details to the police).

Our websites and social media pages may from time to time contain links to third-party websites. Please be aware that we cannot be held responsible for personal data collected and stored about you by third parties. Third-party websites have their own terms and conditions and privacy policies. You should read these carefully before you submit any personal data to these websites. We do not endorse or otherwise accept any responsibility or liability for the content of such third-party websites or third-party terms and conditions or policies.

• Disclosure of personal data
• We may share your personal data with our affiliated companies and brands (hereafter: our group), where our legitimate interest requires this for internal administrative purposes (for example, ensuring consistent and delivery of services to our customers, business strategy, compliance, control and monitoring, research and development, and quality assurance). We may also share your personal data within our group with companies that provide products and services to us as ‘processors’, such as IT systems.

We will share your personal data with the following categories of third parties:

1. our service providers and subcontractors, including but not limited to payment processors, suppliers of technical and support services, insurers, logistics providers and suppliers of cloud services;
2. your employer, employment agency or recruitment agency;
3. customers and resellers, if necessary for the execution of the agreement;
4. government institutions (including customs);
5. companies that support us in our marketing, advertising and promotional campaigns;
6. analytics and search engine providers that assist us in the improvement and optimisation of our website and our software apps.

We will also disclose your personal data to third parties if necessary and only on a case-by-case basis:

1. if it is in our (including our affiliates’) legitimate interest to do so in order to conduct, grow and develop our business;

• if we buy or sell companies or assets, we may disclose your personal data to the seller or buyer of those companies or assets;
• if substantially all of the assets of us or our affiliates
• are acquired by a third party, in which case personal data
• held by us are among the transferred assets;

1. if we are forced to disclose or share your personal data in order to comply with a legal obligation, a legitimate request from a government or enforcement officials, and if this is required to comply with national security or enforcement requirements, or to prevent illegal activities.
2. to enforce or apply our terms and conditions or any other agreement or to respond to claims, to protect our rights or the rights of a third party, to protect the safety of a person or to prevent an illegal activity;
3. to protect the rights, property or safety of Ter Steege B.V. and its affiliated companies, our employees, our customers or other persons.

We may also publish anonymised, aggregated reports and statistics about users of our website or our goods and interactions with us and our brands on social media for internal reporting or reporting to our group or other third parties, and for our marketing and promotional purposes.

These anonymised, aggregated reports or statistics do not allow our users to be personally identified.

Unless explicitly stated above in this article, we will never share, sell or rent your personal data to third parties without informing you and, if necessary, requesting your consent. If you have given us permission to use your personal data in a certain way, but later change your mind, you can contact us and we will end that use of your data.

• Changes to this privacy statement
• We may change our privacy policy from time to time. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email or post. Please check regularly to see whether our privacy policy has been updated or changed. By continuing to use the services and our website, or to offer and/or provide services to us, you confirm that you have read and understood the latest version of our privacy policy.
• Retention of personal data
• We do not retain your personal data any longer than necessary for the purposes for which it is processed. The retention period for personal data depends on the purposes for which we collect and use the data and/or the extent to which we must comply with applicable laws and establish, exercise or defend our legal rights.
• Inspection, modification and deletion of your data – your rights
• If you would like to know what personal data we have about you, please contact us. Our contact details can be found at the bottom of this privacy statement. You have certain rights with regard to your personal data. If you would like more information about these rights or would like to exercise one or more of these rights, you can always contact us by email at info@tersteege.nl. You have the right to request that we:

1. give access to all personal data we hold about you;
2. modify any personal data that is outdated or incorrect;
3. delete personal data that we hold about you;
4. limit the way in which we process your personal data;
5. prevent the processing of your personal data for direct marketing purposes;
6. provide you with a copy of the personal data we hold about you;

take account of any legitimate objections you have to our use of your personal data.

1. take account of any justified objections you have to our use of your personal data.

We will consider all such requests and respond to you within a reasonable period (and in any case within the period required by applicable law). However, please note that some personal data may be exempt from such requests under certain circumstances.

If an exception applies, we will inform you when responding to your request. Before responding to a request you submit, we may ask you to provide us with information necessary to confirm your identity.

• Submitting a complaint
• If you feel that we are not helping you in the right way, you have the right to file a complaint with the regulator. This is called the Dutch Data Protection Authority.
• Contact details

Ter Steege B.V.

Nijverheidsstraat 53 Turfstekerstraat 21

7461 AD Rijssen 1431 GD Aalsmeer

+31 (0)548 53 50 20 +31 (0)297 32 11 44

info@tersteege.nl

Version 2 dated 17-01-2020